FAQ

Frequently Asked Questions

Are you really a manufacturer, or just a distributor?

Under Alplant’s leadership, we cultivate our own farmland in Switzerland and Italy and operate several greenhouses and indoor growing facilities. In addition, we work with local farmers who consistently meet our strict quality control standards.

How long does shipping take?

For flowers, shipping typically takes 7–10 days after we receive a 100% deposit (excluding weekends).

For oils, shipping time depends on whether your order is in stock or requires additional production time. We can usually ship within 2–3 days.

Does your product really contain less than 0.2% THC?

Absolutely. We guarantee that every batch of oil or flowers is analyzed in our in-house laboratory.

Everything that leaves our facility has THC levels of less than 0.2%.

What is the minimum order quantity (MOQ)?

For CBD flowers, the MBM is 100 grams.
For CBD oils, the MBM is 50 bottles or 0.5 liters per percentage point and flavor.

The minimum transaction amount must exceed 1,000 euros per order (except for sample orders).

From which country will my products be shipped?

In addition to shipping from Switzerland, we may be able to ship your products from both Luxembourg and Italy (Bologna) within the EU. Depending on your location, we will work with you to select the best option.

Do you manufacture my private label products?

No. We are primarily a manufacturer of white-label products.

Can I see your product before I place an order?

The CBD Flower Kit contains a selection of 1 gram of our indoor, greenhouse, and outdoor strains.

The CBD oil kit contains 1-ml vials of our nine premium CBD oils.

You’ll receive three different carrier oils (MCT, hemp seed oil, and olive oil) and three different flavors (strawberry, vanilla, orange), as well as a broad-spectrum oil with terpenes (THC-free) and two samples for pets (chicken and salmon).

Please contact us at [email protected] to order your sample kit.

Is it possible to visit your facility in Switzerland?

Yes, a visit to our facility will give you the full experience of a bustling, lively production site. You can meet all of our employees and select the products you want.

Are your products certified organic?

No. However, all of our products are 100% natural and free of pesticides or heavy metals. CBD flowers are grown in accordance with organic farming guidelines.

The biomass is grown on organic farmland, and the oils are tested for pesticides and heavy metals.

We will send you our safety documentation package along with our catalog, or you can request it at [email protected].

What extraction method do you use?

We use the CO2 supercritical extraction method. For certain cannabinoids, we use an ethanol extraction method.

How can I place an order with you?

You can place any order using our simple ordering process. Or contact us if you need advice. We’re happy to answer your questions.

Then place your order and enter all billing and shipping details (VAT, if applicable; otherwise, business registration number, contact information, phone number, and address).

Please wait for your invoice from our partner companies in Italy or Luxembourg.
Please make the payment and send us a screenshot of the payment.

As soon as the bank transfer is complete, we’ll ship the package from Switzerland, Italy, or Luxembourg.

Once the package is in Italy or Luxembourg, it will be shipped to you, and you will receive a tracking code.

What if I have a complaint?

All customer complaints are carefully reviewed by management. Our goal is to ensure your complete satisfaction with our service, and we will call you personally to find a solution.

Are you a publicly traded company?

Alplant is a 100% privately held company owned by its two co-founders.

Let’s just say we’re a family-owned business, and you deserve the best service from our entire team.

We warmly welcome you as a new member of the Alplant family and promise to treat you with the utmost care.